Refund and Returns Policy

Effective Date: January 25th 2025

Thank you for choosing Pür Pharma. We value your trust and strive to provide high-quality products that meet your expectations. Due to the nature of our products, please review our refund policy carefully before making a purchase.

1. No Refund Policy

1.1 Due to the sensitive nature of our products, including their medical and personal use, we are unable to accept returns or provide refunds once the products have been purchased and delivered.
1.2 This policy is in place to ensure the safety, integrity, and hygiene of the products we provide.

2. Non-Returnable Products

2.1 All products offered by Pür Pharma are considered final sale and non-returnable, including but not limited to:

• Pharmaceuticals
• Dietary supplements
• Injectable or oral medications
  2.2 Any opened, tampered, or used products cannot be accepted for return under any circumstances.

3. Exceptions

3.1 Refunds may only be considered in the following scenarios:

• The product received was incorrect (not matching the order).
• The product was damaged during transit, and supporting evidence is provided (e.g., photographs).
  3.2 In these cases, customers must contact our support team within [Insert Number] days of receiving the order to request a resolution.

4. Process for Issues

4.1 If you encounter any issues, such as receiving the wrong or damaged product, please email our support team at [Insert Email Address] with the following information:

• Order number
• Description of the issue
• Photographs of the product and packaging (if applicable)
  4.2 Our team will review your request and, if approved, provide a replacement or store credit.

5. Legal Disclaimer

5.1 By purchasing our products, you acknowledge and agree to this refund policy.
5.2 Pür Pharma reserves the right to refuse any request that does not comply with the terms outlined in this policy.

6. Contact Us

For any questions or concerns regarding this policy, please contact us